Product inventory and order management lie at the heart of our comprehensive platform. They act as the backbone for every e-commerce operation, proving a systematic and well-organized method for efficient routeing of every stock-keeping unit (SKU) and ensuring proper execution of customer orders.
Inventory management
Amazon’s inventory management involves tracking all the details of your inventory, from the number of items, prices, completed orders, to inventory levels. Inventory management is crucial because it can directly affect the sales of the product and indeed the revenue it generates. Having products in stock is always necessary, but having too much inventory can lead to an increase in carrying costs. Conversely, having too little inventory can lead to missed sales and even affect customer trust and satisfaction.
Order management
Order management involves processing and fulfilling orders placed by customers. It includes the entire cycle from placing an order to delivery. Amazon’s order management is to update the order status in a timely manner, ensure rapid delivery, provide accurate tracking information, and successfully complete the delivery. This is a crucial component, as any discrepancy can result in order cancellation or return, which damages the seller’s reputation and can also result in penalties from Amazon.
When it comes to functionality, our services work in a bi-directional manner. Real-time capturing of orders from multiple channels is made possible through our automated systems that integrate the Amazon platform with our enriched ERP software. As the customer places an order, our system captures it instantaneously, generating an automatic response to the customer and alerting the warehouse for further processing.
Post capturing the order, comes the task of analyzing the orders. Where is the order from? What is the quantity? Which SKU does it belong to? Is the requested product in stock? Our systems efficiently analyze all these parameters and many more, keeping you informed at all steps of order processing.
Understanding inventory levels in real-time and anticipating future needs is crucial for effective supply chain management. Our dynamic inventory management system calculates whether the product has a replenishment demand based on the remaining inventory of the product, comparing the future sales trend of the product. This is done through bottom-up calculations, taking into account historical sales data, future sales forecasts, and current inventory levels.
It’s challenging to decide when and how much to replenish. Too early, and you’re sitting on costly inventory and risking obsolescence; too late, and you could miss out on sales and disappoint customers. Balancing both factors, our systems cater to predictive analytics that aid in understanding any overstock or understock scenarios that might creep up in the future.
Lastly, we compare the future sales trends and adjust the results based on factors like seasonality, changes in the competitive landscape, and market trends, providing you with the most accurate and actionable information to make informed decisions.
By leveraging our ERP services for inventory and order management, you will have complete transparency down to the SKU-level, enabling you to manage your e-commerce business more effectively and profitably. Whether it’s a big sale or a usual day, we ensure no order goes unattended, and every inventory is well accounted for, always maintaining your Amazon store at optimal performance levels.
